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  • How many appointments will I need?

    June 29, 2026
    This varies depending on your condition and goals. We'll give you an honest assessment at your first appointment and outline…
  • What should I wear or bring to my first appointment?

    June 29, 2026
    Wear comfortable, loose-fitting clothing that allows easy access to the area being treated. Bring any relevant scans, reports, or referral…
  • How long is a typical appointment?

    June 29, 2026
    Initial consultations are usually 45–60 minutes. Follow-up appointments are typically 30 minutes depending on your treatment plan. We'll give you…
  • Do you accept private health insurance?

    June 29, 2026
    Yes — we are registered with all major private health funds and process HICAPS claims on-site. You only pay the…
  • Do I need a referral to book an appointment?

    June 29, 2026
    No referral is needed to book directly with us. However if you have a GP referral or care plan you…
  • Do you offer packages or memberships?

    June 29, 2026
    Yes — we offer treatment packages that give you better value across a series of appointments, as well as a…
  • Are your products suitable for sensitive skin?

    June 29, 2026
    We stock and use a range of products suitable for sensitive skin. Please let us know about any allergies or…
  • Do you offer consultations before treatments?

    June 29, 2026
    Yes — for new clients or complex treatments we offer a complimentary consultation before your appointment. This ensures we understand…
  • What is your cancellation policy?

    June 29, 2026
    We ask for 24 hours notice if you need to reschedule or cancel. Late cancellations and no-shows may incur a…
  • How far in advance should I book?

    June 29, 2026
    We recommend booking at least a week in advance, especially for weekends. For popular services like colour treatments or special…
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