Category: Faqs

  • June 29, 2026
    Yes — we are fully licensed and insured. We're happy to provide our licence number and certificate of currency on…
  • June 29, 2026
    For general bookings we're usually available within 2–3 business days. For urgent jobs we do our best to get to…
  • June 29, 2026
    Yes, we provide obligation-free quotes for all work. We'll come out, have a look at the job, and give you…
  • June 29, 2026
    Yes we offer after hours and emergency callouts for urgent situations. Additional rates apply outside standard business hours. Call our…
  • June 29, 2026
    Absolutely. We treat every job site with respect and always leave things tidy when we're done. You shouldn't have to…
  • June 29, 2026
    No job's too small. Dripping tap, running toilet, whatever it is — happy to help.
  • June 29, 2026
    We service Ballarat and the surrounding regions including Ararat, Stawell, Horsham and Daylesford. Not sure if you're in our area?…
  • June 29, 2026
    Yes — we offer complimentary gift wrapping on all purchases. Just let us know at the counter and we'll take…
  • June 29, 2026
    We accept returns within 14 days of purchase for items in their original condition with receipt. We'll offer an exchange,…
  • June 29, 2026
    Yes — we ship Australia-wide. Orders are dispatched within 2 business days and you'll receive tracking information once your order…